Check Out Issues Resolved

We have resolved the checkout issue that affected some orders.

The problem was caused by an error during the final step of order creation. Payments were successfully processed by Square, but our system encountered a database transaction error while saving the order and updating inventory. As a result, some payments did not produce a corresponding order record, confirmation page, or notification.

We corrected the transaction handling issue and added additional safeguards. Orders are now saved correctly, inventory is updated with the order, confirmation messages are generated, and payment failures during order creation are handled safely.

We tested the repaired checkout process with a real low-value purchase. The payment, order confirmation, customer order history, admin order record, shipping information, inventory item, and Square payment all matched successfully.

Orders are now processing normally.

If you attempted to place an order during the affected period and did not receive an order confirmation, please contact us with the approximate payment time and amount so we can review it. Contact us here.